At NewFindz, customer satisfaction is our priority. We aim to offer a fair and transparent return and refund policy for eligible purchases made on our online store.
Eligible Returns
You may request a return if:
Product received is damaged
Wrong item was delivered
Product has manufacturing defect
Item is incomplete or missing parts
Return requests must be submitted within 7 days of delivery.
Non-Returnable Products
Some items may not be eligible for return due to hygiene reasons, personal use, customized nature, perishability, or supplier restrictions. This may include select beauty, health, intimate, or personalized items.
Return Request Process
To request a return, contact our support team with:
Order number Product name Reason for return Clear photos/videos (if damaged or incorrect item)
Our team will review and guide you through the next steps.
Refund Process
Once the returned product is received and inspected:
Refund will be issued to the original payment method, or Store credit may be provided where applicable
Refund timelines depend on payment provider and banking systems.
Cancellation Policy
Orders may be cancelled before dispatch. Once shipped, cancellation may not be possible. In such cases, return policy may apply after delivery.
Important Notes
Returned items should be unused and in original packaging wherever possible. Shipping fees may be non-refundable unless return is due to seller error.
